--- title: "Terms of Service — Krowk" canonical_url: "https://krowk.com/terms-of-service" last_updated: "2026-10-01T21:52:17.571Z" meta: description: "The terms governing your use of Krowk: what you may upload, how links expire, what usage costs, and what happens when an agent goes runaway." "og:description": "The terms governing your use of Krowk: what you may upload, how links expire, what usage costs, and what happens when an agent goes runaway." "og:title": "Terms of Service — Krowk" --- **Legal** # **Terms of Service ** Last updated 29 September 2026. These terms cover krowk.com, app.krowk.com, api.krowk.com and the Krowk CLI. ## 1. Who these terms are between The Service is provided by **UAB Primevise**, Lentvario 18, Vilnius, LT-02300, Lithuania (“we”, “us”). “You” means whoever uses it. By uploading an artifact, calling the API, running the CLI or opening an account, you accept these terms — including on the free tier, where there is nothing to sign. If you are acting for an organisation, you confirm you may bind it, and “you” means that organisation. If you disagree with any of this, do not use the Service. ## 2. What the Service does Krowk stores files that programs — usually AI coding agents — produce while they work, and serves each one at a stable URL that renders as a preview card wherever it is pasted. It is a link layer over object storage. It is **not** a backup service, a system of record, or an archive. Keep your own copy of anything you cannot lose. What we receive and keep is only what you publish: artifacts — the screenshots, recordings, logs, reports and other evidence an agent produces of its work — and the metadata attached to them. Nothing else you or your agents do reaches us. The Krowk CLI also contains a coding agent. It is open-source software that runs on your own machine, not part of the hosted Service: your prompts, your code, the changes the agent makes and its sessions stay on your machine or go to the model providers you connect it to, under your own accounts and keys, and are never sent to us, stored by us or seen by us. When you publish something from it, that artifact is governed by these terms like any other. Section 11 covers the software itself. ## 3. Eligibility You must be at least 16 years old. You must not be a person or entity subject to EU, UK, UN or US sanctions, or located in a territory those sanctions cover, and you must not use the Service where doing so would break the law that applies to you. ## 4. Accounts, keys and the free tier ### 4.1 Uploading without an account The free tier takes uploads with no signup. Those artifacts land in a shared anonymous workspace, expire 24 hours after upload, and can be claimed into a workspace of your own for 30 days after that using the claim token the CLI printed. Lose the token and the artifact is not recoverable — we cannot prove it was yours. ### 4.2 Accounts Give us an email address that works and keep it current; it is how we reach you about security and billing. One person, one login — do not share credentials. ### 4.3 API keys A key is a bearer token: whoever holds it can upload as you and run up your bill. Issue one key per agent per repository, keep them out of committed files and CI logs, and revoke a key the moment it may have leaked. You are responsible for everything done with your keys until you revoke them, and for what your agents do while unattended. ## 5. Plans, fees and metered usage ### 5.1 Free €0. Links expire 24 hours after upload, up to 100 uploads a day and 100 MB an artifact, with 30 days to claim an expired link back. Provided as-is, with no availability commitment, and we may change or withdraw the free tier on 30 days' notice. ### 5.2 Pro $15 per month per workspace, billed in advance, which includes links that do not expire, 10,000 uploads a month, 2 GB an artifact, 100 GB of storage and unlimited teammates. ### 5.3 Business $49 per month per workspace, billed in advance, which includes everything in Pro with 30,000 uploads a month, private and shared artifact visibility, login-gated card pages, and per-fetch access logs. Teammates stay unlimited. ### 5.4 Usage past the included amounts Metered and billed in arrears at the published rates: $1 per 1,000 uploads past the included monthly amount (10,000 on Pro, 30,000 on Business), and $0.05 per GB-month of storage past 100 GB. Retries deduplicated with an Idempotency-Key are not charged. There is no bandwidth or egress charge, however many times a link unfurls. Storage is measured hourly and pro-rated. ### 5.5 Rate ceiling Every key, and every address uploading without one, has a per-minute ceiling on new uploads. It is on by default and cannot be switched off. Past it the API returns `429` with `Retry-After` and accepts nothing new until that many seconds have passed; existing links keep working throughout. The ceiling limits how fast usage can accrue, not how much it can cost: there is no spend cap today, so watch your usage and revoke a key that is behaving badly. Usage past the included amounts is charged at the rates in 5.4 whether or not you were throttled on the way there. ### 5.6 Taxes Prices exclude VAT and any other tax, which we add where we must. If you are a VAT-registered business in the EU outside Lithuania, give us a valid VAT number and the reverse charge applies. Prices are in US dollars unless your invoice says otherwise. ### 5.7 Payment, renewal and late payment Subscriptions renew automatically each period at the then-current rate until cancelled. Cancel any time in the dashboard; you keep the Service to the end of the period you have paid for. If a payment fails we will retry and email you; after 14 days of non-payment we may suspend uploads, and after 30 days downgrade the workspace to free — at which point links begin to expire under the 24-hour rule. ### 5.8 Price changes We may change prices with at least 30 days' notice by email, effective from your next billing period. If a change does not suit you, cancel before it takes effect. ### 5.9 Refunds and consumer withdrawal Beyond the statutory rights below, fees are non-refundable and we do not refund partial periods or unused quota. If we materially break these terms, or bill you in error, we will refund the affected fees. If you are a consumer in the EU, you have 14 days to withdraw from a subscription without giving a reason. Because the Service starts immediately on request, you accept that you lose that right once we have begun performing, and that if you withdraw during the period you owe a proportionate amount for what was already provided. Email [support@krowk.com](mailto:support@krowk.com) to withdraw. ## 6. Your content ### 6.1 It stays yours You keep every right you have in what you upload. We claim no ownership of it and we do not use it to train machine-learning models. ### 6.2 The licence we need to run the Service You grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, transcode, resize, cache and transmit your content, and to serve it and preview images derived from it at its artifact link, for as long as you keep it on the Service. That licence exists so the Service can function and ends when the content is deleted, except for copies in backups that have not yet aged out. ### 6.3 What you promise about it You have the rights to everything you upload; it does not infringe anyone's copyright, trademark, privacy or other rights; and, where it contains someone's personal data, you have a lawful basis to have it hosted and served at a public URL. See section 9 for how we handle personal data on your behalf. ### 6.4 Public by link — say it out loud Artifact links are readable by anyone who has the URL, with no account and no password. That is the product. Anything visible in a screenshot, recording or log you upload is visible to everyone the link reaches. Do not upload secrets, keys, tokens, credentials, health or payment data, or anything else you would not want read by a stranger who was forwarded a URL. ## 7. Acceptable use Do not use the Service to store, serve or distribute: - child sexual abuse material, or content that sexualises a minor in any way; - material that infringes someone else's intellectual property or breaches their privacy; - malware, exploit payloads, phishing pages, or content designed to impersonate another person or brand; - content that incites violence, harasses or threatens a person, or is unlawful where we or you operate; - someone else's personal data that you have no lawful basis to publish. And do not: - use Krowk as a general file host, a CDN for a website or app, a torrent seed, a backup target or a media library — it is for artifacts produced by a run; - work around rate ceilings or usage limits, including by spreading uploads over multiple accounts or addresses; - probe, scan or load-test our systems without written permission (vulnerability reports are welcome at [security@krowk.com](mailto:security@krowk.com)); - enumerate or scrape artifact links, or access artifacts that were not shared with you; - resell or white-label the Service, or expose it to your own users as your own storage product, without our written agreement. Serving traffic from an artifact link at a volume that looks like a CDN rather than a shared preview is grounds for rate limiting, and repeatedly for suspension. ## 8. Abuse reports and takedowns Report anything that breaks section 7 to [abuse@krowk.com](mailto:abuse@krowk.com) with the artifact URL, what is wrong with it, and how to reach you. For a copyright claim, include enough to identify the work, a statement that you own it or act for the owner, a statement made in good faith that the use is unauthorised, and your contact details. We act on reports proportionately: usually by disabling the link and emailing whoever uploaded it, and immediately and without notice for content that is clearly illegal, which we may also report to the authorities where we are required to. If your artifact was taken down and you think we got it wrong, reply to the notice — we will look again and restore it if we did. We do not charge for this and we do not disable accounts over a single contested report. ## 9. Data protection Our [Privacy Policy](https://krowk.com/privacy-policy) explains what we collect about you and why. Where your content contains personal data, you are the controller and we are your processor: we process it only to provide the Service, on your instructions, under confidentiality obligations, with appropriate technical and organisational measures, and we delete or return it on termination. We will tell you without undue delay about a personal-data breach affecting it, help you answer data subject requests, and pass equivalent obligations to our sub-processors — the current list is available on request. These terms are our Data Processing Agreement unless we sign a separate one, which we will do on request. ## 10. Availability, deletion and expiry We aim for 99.9% monthly availability of the API and artifact links on Pro, excluding announced maintenance and events outside our control. There is no service credit scheme; if we miss it repeatedly you may cancel and we will refund the unused part of the period. The free tier carries no availability commitment. Links expire and content is deleted as described in our Privacy Policy: 24 hours on free with a 30-day recovery window, and 60 days after a paid subscription ends. Expired and deleted links return `410 Gone` with the filename and upload time rather than a bare 404. You can export every artifact in a workspace with its metadata as a single archive at any time, including during that 60-day window — do that before you cancel. We may change the Service, and will not remove a feature you pay for without at least 30 days' notice by email. If we discontinue the Service altogether, we will give at least 90 days' notice, keep links resolving through it, and refund fees for the period after shutdown. ## 11. The CLI, the agent and the API The CLI, its agent and the MCP server are open source under the MIT licence at [github.com/krowkcom/krowk](https://github.com/krowkcom/krowk); that licence governs the code, including its disclaimer of warranty, and these terms govern the hosted Service it talks to. The API is documented and you may write your own client. We will give at least 90 days' notice before a breaking change to a released API version, and we may change undocumented behaviour and rate limits at any time. The agent is software you run, not a service we operate. It acts on your machine with your permissions: it runs commands, edits files and calls model providers on your behalf. You choose its permission mode and rules, and you are responsible for what it does under them — in particular in a mode that does not ask before it acts. Model output can be wrong; review changes before you rely on them. Your use of a model provider, including through a subscription you connect to the agent, is governed by that provider's own terms, and it is for you to comply with them. Any spending limit you set in the agent is a tool to help you, not a guarantee of what a provider will charge. ## 12. Our intellectual property The Service, the website, the Krowk name and logo, and everything in them other than your content and the open-source components, are ours and stay ours. Nothing here grants you a licence to our trademarks. Feedback and suggestions you send us we may use freely, with no obligation and no payment. You keep your rights in it; you just do not get a veto over ours. ## 13. Third-party services Artifact links unfurl inside GitHub, Slack, Basecamp, Linear, Notion and elsewhere, and run metadata may point at repositories and CI runs we do not control. Those services are not ours, their behaviour is theirs, and how they render, cache or retain a preview is governed by their own terms. We are not responsible for them. The same goes for the model providers you connect the agent to — Anthropic, OpenAI, xAI, OpenRouter or any other: your relationship with them is yours, and what they do with the data you send them is governed by their terms. ## 14. Suspension and termination You may stop at any time: cancel in the dashboard, or delete your workspace, which deletes its artifacts. We may suspend or terminate your access if you break these terms, if your account is used unlawfully, if payment fails as described in section 5.7, or if we must to protect the Service or other users. Where it is safe and lawful to do so we will warn you first and give you a chance to fix it; for illegal content, active abuse or a security threat we act immediately. If we terminate for our own convenience, we will give 30 days' notice and refund the unused part of your period. On termination your right to use the Service stops and your content is deleted on the schedule in section 10. Export it first. Sections that by their nature should survive — ownership, disclaimers, liability, indemnity, governing law — do survive. ## 15. Disclaimer The Service is provided “as is” and “as available”. To the extent the law allows, we exclude all implied warranties, including merchantability, fitness for a particular purpose and non-infringement, and we do not warrant that the Service will be uninterrupted, timely, secure or error-free, or that content will never be lost. Nothing here limits rights a consumer has that cannot be limited. ## 16. Limitation of liability To the maximum extent the law allows, we are not liable for indirect, incidental, special, consequential or punitive damages, nor for lost profits, lost revenue, lost goodwill, or loss or corruption of data or content — including content deleted at the end of its retention period, which is documented and expected. Our total liability for all claims arising out of or relating to these terms or the Service is capped at the greater of the amount you paid us in the 12 months before the event giving rise to the claim, or $100. None of this excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be excluded under Lithuanian law. ## 17. Indemnity If you are using the Service other than as a consumer, you will defend and indemnify us against claims, damages, losses and reasonable legal costs arising from your content, your use of the Service, or your breach of these terms — including a third-party claim that something you uploaded infringed their rights or exposed their personal data. We will tell you promptly about any such claim and let you control the defence, provided any settlement does not admit fault on our part or bind us to anything. ## 18. General ### 18.1 Governing law and disputes Lithuanian law governs these terms, and the courts of Vilnius, Lithuania have exclusive jurisdiction. If you are a consumer, you keep the right to bring proceedings where you live and to rely on the mandatory law of your country of residence. ### 18.2 Force majeure Neither side is liable for a failure caused by something outside its reasonable control — war, natural disaster, a failure of the public internet or of an upstream provider, or a change in law. ### 18.3 Changes to these terms We may revise these terms. For a material change we will give at least 30 days' notice by email to account holders and post the new date at the top of this page. Continuing to use the Service after that means you accept the revision; if you do not, cancel before it takes effect. ### 18.4 Assignment You may not assign these terms without our written consent. We may assign them to an affiliate or in connection with a merger or sale of the business, on notice to you. ### 18.5 Severability, waiver and entire agreement If a provision is unenforceable, it is narrowed to what is enforceable and the rest stands. Not enforcing a right is not waiving it; a waiver only counts in writing from us. These terms, the Privacy Policy, and any order form or DPA we sign are the whole agreement between us about the Service and replace anything said before. ### 18.6 Notices We will reach you at the email address on your account, or by a notice in the dashboard. Reach us at [support@krowk.com](mailto:support@krowk.com), or in writing at the address below. Notices about a legal claim should be sent by registered post as well as email. ## 19. Contact UAB Primevise Lentvario 18 Vilnius, LT-02300 Lithuania Support: [support@krowk.com](mailto:support@krowk.com) Abuse: [abuse@krowk.com](mailto:abuse@krowk.com) Security: [security@krowk.com](mailto:security@krowk.com) Privacy: [privacy@krowk.com](mailto:privacy@krowk.com)